Frequently Asked Questions
Order to send your order by cargo, you will use the information on the membership form you filled out as a member.
All refunds within 7 days on alvinaonline.com will be paid by alvinaonline.com (for those not included in Cargo free campaigns)**( You must hand over your cargo to the day your package reaches your hand for evening dress,shawl, scarf, Hijab Swimwear. In case of return, (During the free shipping campaigns) the shipping fee which is paid by company on sale will be refunded by deducting 20% of the total invoice amount. You will be delivered an invoice for this amount. The costs of return delivery must be paid by the customer. ALVİNA is not responsible for creating a return shipment label or charging the costs back to customer