You can quickly and easily return orders you have created through alvinaonline.com. For orders that have not been processed yet, you can cancel them by calling our Customer Service. You can return the processed orders after you have received them. In order to use the right of withdrawal, you must notify us by phone, email or petition that you wish to return the product within 14 days from the date of delivery of the product. In accordance with the Law No. 4077 on the Protection of the Consumer and the regulation on distance contracts, you have the right to withdraw the product within 14 days from the date of receipt of the product, without giving reasons and paying the shipping charge. For orders you make payment at the door, you must specify your 26-digit IBAN number and who belongs to your IBAN number starting with TR. alvinaonline.com'dan shopping and return processes in the process of sending you do not pay shipping costs. After the product is delivered to us by our relevant team is reviewed, if there is no obstacle to the sale of your return request is accepted.