NOTE: A single return code is taken for each order. In case the products in the order are to be sent separately and at different times, the sender can send it with any courier company by paying the shipping fee.
To get a return shipping code, follow the steps of "How can I return the products I bought?" section.
TIP: If the orders placed with the free shipping campaign are canceled/returned and the remaining amount does not meet the campaign requirement, the shipping fee is deducted from the product price to be returned.
-The exchange procedure is not available.
If you ever want to return the product you bought, you can return it within 14 days after you have received it (For evening dresses, this period is limited to 24 hours). The package and standard accessories of the item, if there is any, should be included without any damage in the package to be returned and the product should be in a position to be sold again in the market (without any damage, dirt or being fixed).
You can see the shipping fee in the basket by chossing delivery country. You will receive the package in a short time through FEDEX that we are in collaboration today.
You can make the payment for orders abroad with your credit card or through Western Union on alvinaonline.com.
Not exchange but return is available for orders abroad. Shipping fee for return is paid by the customer. You need to process the return with DHL or FedEx.
Refund transaction is processed within 14 days after we receive it. The shipping and customs fees that we paid during delivery to the customs in addition to the customs fee that shows up during returning process are deduced from the price that will be refunded to the customer.
You can write a petition stating your name, surname, order number, reason for returning the product, address and signature, add it to your package and send it to our return address, Alvina, at your own expense.
You must write "return product" on the package, and you must also indicate this to the shipping company you sent it through. Otherwise, we cannot be responsible for any taxes or additional charges arising from your package.
After sending your return, keep your shipping code that you will receive from the courier company. If necessary, it can be requested from you.
Address for Return
Dokuz Eylül Mah. Kahramanlar Cad. No:33 P:35410 Gaziemir/Izmir -TURKEY P: +90 850 222 30 80