Frequently Asked Questions

Return Transaction
Order Cancellation
Exchange Transaction
Address Change

See All

Returns and Exchanges

Shipping Fee for Return
The Items that Cannot be Returned
Return Policy
Sales Item Return
Exchange Transaction

See All

Delivery & Shipping

Shipping Company
Delivery Duration
Where is My Order?
Shipping Fee

See All

Orders

Order Tracking
Change Request

See All

Frequently Asked Questions
Membership
Frequently Asked Questions
Orders
Payment
Delivery & Shipping
Returns and Exchanges
Shipping Fee

Payment

How do I pay for my order?

You can pay your orders from alvinaonline.com with credit card and door payment tools for domestic purchases. You can pay with credit card (3D) when shopping abroad.