Check the order status from My Orders sections on the main page.
PS: You can make a change in your order before preparation stage. To change the product you bought, click on "I want product change" option and tap on "choose the replacement product" button. Here, you can choose the size and color you want. Finally click on the REGISTER button. Thus, product change transaction has been carried out.
PS: Please contact with customer service in case of replacement with an another product.
My order has been cancelled.
- You will receive a call from customer services in case of any risky situation or defective product in the order. The order consisting only one product is cancelled unless the customer answers the phone. For orders consisting products morethna one, the defective item is cancelled and the lefovers are sent to customer.
- Refund transaction for cancellation are processed within 5 business days.
- Besides, informaton mail is sent to the e-mail address registered in the system when cancellation or refund transaction is completed.
- This mail shows that a refund transaction has been processed to your bank by Alvina.
- The transfer time of the refund depends on the bank.
- Alvina processes the refund for orders paid by installments to the bank at once. The bank returns the amount to your credit card as much as the number of installments per month. For example: If you bought it in 3 installments, the refund will be completed in 3 months.
CLUE: If the orders placed with the free shipping campaign are canceled/returned and the remaining amount does not meet the campaign condition, the shipping fee is deducted from the product price to be returned.
- Open your order in the presence of cargo officer.
- Contact with cutomer services if any product is missing in your order.
In case of any missent package;
- Never deliver the package.
- Attach a "Damage Assessment Report" to the cargo officer.
- Resend the product/box to Alvina with report or invoice.
- Contact with customer services on this issue.
The product I use got worn out in a short time. What should I do?
- The product is sent back to Alvina due to wearing out/ defect on it.
- After the product reaches the company, Alvina sends them to the inspection unit for the necessary examination.
- The product is examined by inspection unit within 21 bussiness days.
- The defect on the product has been occurred by the user, it is sent back tothe customer with the report. Shipping fee is paid by the receiver.
- If the damage to the product is caused out of production/fabric, the right to change/ return is granted.
Remember to send the item with the original box, accessories and all other pieces.
How can I make a payment for my order?
You can pay through credit card or cash on delivery for national orders. For orders abroad, payment can be made through credit card (3D) (MASTER, VISA, AMERICAN EXPRESS) and Western Union.
How can I place an order?
You can place an order at www.alvinaonline.com by signing up or beign visitor.
How can I find the product I am looking for?
In the search box at the top of our site, you can search the product you want to examine and buy.
What should I pay attention to when ordering?
In case of any problems during the delivery, our customer representatives contact with you using your membership information. Therefore, your membership information needs to be complete and up to date. You can click here to update your membership information. Your order will be sent to the shipping address you will notify us. Please check that your address information is complete and up-to-date in order to avoid from any problems during delivery.
You can list your orders by logging in and entering the account page where you can see the latest status of your orders. On the right side of the line where your orders are located is the latest status information about your order (such as Preparing, Shipped ...). If you wish, you can reach more detailed information by clicking on the title of your order.
Click on the "Forgot my Password" button and receive an e-mail involving a new password.We recommend you to change it after you log in the webiste with the new password.
Click on Customers Services > Order Tracking section at www.alvinaonline.com and mobile applications. After you fill in the e-mail and order number section, press on the button of "Bring my Order (Siparişmi Getir)". Hence, you can have more detailed information.
Click on Customers Services > Order Tracking section at www.alvinaonline.com and mobile applications. After you fill in the e-mail and order number section, press on the button of "Send the Request (Talebi Gönder)". Return and Exchange button is activated.